Refusjonspolicy

Return & Refund Policy (B2B / Professional Use Only)

This Return & Refund Policy applies exclusively to professional beauty equipment purchased for commercial or business use, including but not limited to beauty salons, clinics, distributors, and resellers.

Return Window

We offer a 30-day return request period starting from the date the equipment is delivered.

Return requests submitted after 30 days will not be accepted.

Return Eligibility (Strict Conditions)

Due to the high value, technical nature, and professional application of beauty equipment, returns are accepted only if all conditions below are met:

  • The device has NOT been used, installed, activated, or powered on

  • The device remains in brand-new, resalable condition

  • All accessories, handpieces, manuals, cables, and spare parts are complete

  • The device is packed in the original factory packaging

  • A valid order number and proof of purchase are provided

⚠️ Any device that has been used, installed, tested on skin, or activated will be considered non-returnable, except in cases of verified manufacturing defects.

How to Request a Return

To request a return authorization, please contact us at:
📧 gyhsbeautyjerry@163.com

Please provide:

  • Order number

  • Company name

  • Reason for return

  • Photos or videos (required for damage or defect claims)

All returns require prior written approval.
Returns sent without authorization will be refused and returned to sender.

Return Address:
📍Room 2663, Zero Distance Service Station, 1st Floor, Building 1, No. 2 Minsheng Road, Panggezhuang Town, Daxing District, Beijing

Return shipping costs, customs duties, and import taxes are the responsibility of the buyer, unless the return is caused by a confirmed manufacturing defect or shipping error.

Shipping Damage / Manufacturing Defects

Buyers must inspect the equipment immediately upon delivery.

If the equipment arrives damaged, defective, or incorrect, please notify us within 48 hours of receipt and provide clear photos or videos.

After verification, we will offer an appropriate solution, which may include:

  • Technical support or replacement parts

  • Device replacement

  • Partial or full refund (case-dependent)

Damage caused by improper operation, voltage mismatch, unauthorized modification, or misuse is not covered.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Used or activated beauty equipment

  • Custom-made or OEM/ODM products

  • Special-order configurations

  • Clearance or promotional sale items

  • Consumables or accessories once opened

  • Damage caused by user error or non-compliant operation

Exchanges

We do not offer direct exchanges for professional equipment.

If a different model or configuration is required, the buyer must:

  1. Return the eligible item after approval

  2. Place a new order separately

European Union – B2B Notice

For orders shipped to the European Union, please note:

The 14-day cooling-off period does not apply to B2B transactions involving professional-use equipment purchased for commercial purposes.

Returns are handled strictly according to the conditions outlined in this policy.

Refund Processing

Once the returned equipment is received and inspected, we will notify you of the approval result.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: within 10 business days

  • Bank processing times may vary and are beyond our control

If more than 15 business days have passed since approval, please contact:
📧 gyhsbeautyjerry@163.com

Final Notice

By placing an order, the buyer confirms that:

  • The purchase is made for professional or commercial use

  • The buyer has reviewed and accepted this Return & Refund Policy

  • The buyer understands the technical and regulatory requirements of professional beauty equipment